Stingray Privacy Policy (UAE Compliant Version)
Effective date: 17.10.2025
Last updated: 17.10.2025
1. Introduction
Stingray Selling Products & Services by Automatic Vending Machines CO. L.L.C S.O.C ("Stingray", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, the legal basis for such processing, and your rights under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). By using our services — including the Stingray mobile app, website, powerbank rental stations, or POS terminals — you agree to the terms described herein.
2. Data Controller
The Data Controller is Stingray Selling Products & Services by Automatic Vending Machines CO. L.L.C S.O.C, registered in Dubai, United Arab Emirates (License No. 1 490 290), with registered office at P1 Block R Saih Shuaib 2. You may contact us regarding any privacy matters at developer@stingray.ae.
3. Information We Collect
We may collect the following categories of information:
• Personal details: name, phone number, email address;
• Payment information: card details (last 4 digits), transaction confirmations, receipts;
• Device and system information: model, operating system, unique identifiers;
• Location data: GPS or nearby charging station data (if enabled);
• Communications: customer support interactions or feedback forms;
• Automatically collected data: IP address, browser type, app logs, cookies, timestamps.
4. Legal Basis for Processing
Under the UAE PDPL, we process your personal data based on the following legal grounds:
• Performance of a contract — to provide you with rental and payment services;
• Legal obligation — to comply with financial, AML, and tax requirements;
• Consent — for marketing communications and optional analytics;
• Legitimate interests — to maintain and improve our services and prevent fraud.
5. Purpose of Data Use
We use collected data to:
• Provide and manage powerbank rentals and payments (via app or POS terminals);
• Verify user identity and ensure payment security;
• Communicate with users (support, updates, promotions);
• Analyze service usage and optimize station deployment;
• Prevent fraud, misuse, and ensure system integrity;
• Fulfill our legal and regulatory obligations.
6. Consent via POS Terminals
By using a Stingray POS terminal to rent or pay for a powerbank, you consent to the collection and processing of minimal transaction data necessary for payment authorization, fraud prevention, and compliance purposes.
7. Sharing and Disclosure
We may share personal data with trusted service providers assisting with payments, analytics, or logistics; legal authorities when required by law; or with successors in case of merger or restructuring. We do not sell or trade your personal information. Any third party receiving your data is bound by confidentiality and data protection obligations equivalent to UAE PDPL requirements.
8. International Data Transfers
Your data may be transferred to and processed in countries outside the UAE only where adequate protection exists, as recognized by the UAE Data Office. Where adequacy decisions do not apply, transfers will be governed by binding contractual clauses ensuring equivalent levels of protection.
9. Data Retention
We retain personal data only as long as necessary for the purposes stated above, generally not exceeding two (2) years after your last transaction, unless a longer period is required by law. Once data is no longer needed, it will be securely deleted or anonymized.
10. Security Measures
We apply appropriate technical and organizational measures to safeguard personal data, including encryption, access control, and regular system audits. Despite these measures, no digital system can guarantee absolute security.
11. Cookies and Tracking
We use cookies and similar technologies to enhance user experience, provide analytics, and support app functionality. Users may disable cookies in browser settings, though this may affect performance.
12. User Rights
Under UAE PDPL, you have the right to:
• Access your personal data;
• Request correction or deletion;
• Restrict or object to processing;
• Request data portability;
• Withdraw consent at any time;
13. Children’s Data
Our services are not directed to individuals under 18 years of age. We do not knowingly collect or process personal data of minors.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be communicated through our website or app.
15. Contact Us
For all data protection inquiries, please contact our Data Protection Officer at:
Email: developer@stingray.ae
Address: Stingray Selling Products & Services by Automatic Vending Machines CO. L.L.C S.O.C. — P1 Block R Saih Shuaib 2, Dubai, United Arab Emirates.
Effective date: 17.10.2025
Last updated: 17.10.2025
1. Introduction
Stingray Selling Products & Services by Automatic Vending Machines CO. L.L.C S.O.C ("Stingray", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, the legal basis for such processing, and your rights under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). By using our services — including the Stingray mobile app, website, powerbank rental stations, or POS terminals — you agree to the terms described herein.
2. Data Controller
The Data Controller is Stingray Selling Products & Services by Automatic Vending Machines CO. L.L.C S.O.C, registered in Dubai, United Arab Emirates (License No. 1 490 290), with registered office at P1 Block R Saih Shuaib 2. You may contact us regarding any privacy matters at developer@stingray.ae.
3. Information We Collect
We may collect the following categories of information:
• Personal details: name, phone number, email address;
• Payment information: card details (last 4 digits), transaction confirmations, receipts;
• Device and system information: model, operating system, unique identifiers;
• Location data: GPS or nearby charging station data (if enabled);
• Communications: customer support interactions or feedback forms;
• Automatically collected data: IP address, browser type, app logs, cookies, timestamps.
4. Legal Basis for Processing
Under the UAE PDPL, we process your personal data based on the following legal grounds:
• Performance of a contract — to provide you with rental and payment services;
• Legal obligation — to comply with financial, AML, and tax requirements;
• Consent — for marketing communications and optional analytics;
• Legitimate interests — to maintain and improve our services and prevent fraud.
5. Purpose of Data Use
We use collected data to:
• Provide and manage powerbank rentals and payments (via app or POS terminals);
• Verify user identity and ensure payment security;
• Communicate with users (support, updates, promotions);
• Analyze service usage and optimize station deployment;
• Prevent fraud, misuse, and ensure system integrity;
• Fulfill our legal and regulatory obligations.
6. Consent via POS Terminals
By using a Stingray POS terminal to rent or pay for a powerbank, you consent to the collection and processing of minimal transaction data necessary for payment authorization, fraud prevention, and compliance purposes.
7. Sharing and Disclosure
We may share personal data with trusted service providers assisting with payments, analytics, or logistics; legal authorities when required by law; or with successors in case of merger or restructuring. We do not sell or trade your personal information. Any third party receiving your data is bound by confidentiality and data protection obligations equivalent to UAE PDPL requirements.
8. International Data Transfers
Your data may be transferred to and processed in countries outside the UAE only where adequate protection exists, as recognized by the UAE Data Office. Where adequacy decisions do not apply, transfers will be governed by binding contractual clauses ensuring equivalent levels of protection.
9. Data Retention
We retain personal data only as long as necessary for the purposes stated above, generally not exceeding two (2) years after your last transaction, unless a longer period is required by law. Once data is no longer needed, it will be securely deleted or anonymized.
10. Security Measures
We apply appropriate technical and organizational measures to safeguard personal data, including encryption, access control, and regular system audits. Despite these measures, no digital system can guarantee absolute security.
11. Cookies and Tracking
We use cookies and similar technologies to enhance user experience, provide analytics, and support app functionality. Users may disable cookies in browser settings, though this may affect performance.
12. User Rights
Under UAE PDPL, you have the right to:
• Access your personal data;
• Request correction or deletion;
• Restrict or object to processing;
• Request data portability;
• Withdraw consent at any time;
13. Children’s Data
Our services are not directed to individuals under 18 years of age. We do not knowingly collect or process personal data of minors.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be communicated through our website or app.
15. Contact Us
For all data protection inquiries, please contact our Data Protection Officer at:
Email: developer@stingray.ae
Address: Stingray Selling Products & Services by Automatic Vending Machines CO. L.L.C S.O.C. — P1 Block R Saih Shuaib 2, Dubai, United Arab Emirates.
